Terms of Service | Travelwings


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Terms & Conditions

Standard Terms and Conditions for travel bookings

Application of the Terms and condition:

All quotations or estimates provided by or all booking services rendered by Travelwings Global Nigeria Limited located at No. 2 "Desiree Plaza", Sheraton Link Road, opposite Westown Hotel, Opebi Lagos - Nigeria, a Nigerian subsidiary of Satguru Investment Nigeria Ltd located at No. 2 "Desiree Plaza", Sheraton Link Road, opposite Westown Hotel, Opebi Lagos – Nigeria are subject to the terms and conditions set out below.

The Client’s Authority:

The person requesting quotations or estimates or making a booking or to whom any services are rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client(s)).

Agent of a Disclosed Principal:

As a Travel Agent, Travelwings provides services as agents of disclosed Principals engaged in or associated with the travel industry, such as airlines. Accordingly, Travelwings shall not be liable for any loss, damage, injury, illness, harm or death which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The content of the ticket issued by the Principal shall constitute the sole contract between the Principal and the Client and any right to compensation the Client may have will be solely against the Principal. Provided that Travelwingswill provide the identity of all the Principals as well as the terms and conditions of booking, if so requested by the Client.

Enquiries and Reservations:

Once the Client has filled in all applicable fields to initiate an enquiry regarding a particular destination, trip, tour or mode of travel on www.travelwings.com.ng or has responded to an advertisement verbally or in writing, via e-mail or the internet or has, without reference to any of the aforesaid, asked for more details through telephone (collectively referred to as ‘the Enquiry'), Travelwings will prepare and provide the Client with an estimated cost of the Enquiry (online,by e-mail or telephone) (‘the Estimate'). This Estimate is deemed accepted by the Client when the Client proceeds with the steps as specified on the Website or accepts the Estimate verbally over the phone or via email. Full payment of the total value of the Estimate (‘the Price') as specified in the Estimate is required in order to confirm reservations with Principals.

Once the online booking or booking as affected by the Travel Agent has been completed and the Client has authorized Travelwings to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of their Booking (‘the Booking Confirmation Form'). In the case of air tickets, full payment for the Booking needs to be made by midnight on the day that the Booking was made in order to guarantee the estimate quoted according to the Booking Confirmation Form.

Acknowledgement of Destination Selection

The Client acknowledges that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet or from other sources. The Client also acknowledges that the internet booking has been compiled and is managed and up-dated by the Principal over which Travelwings has no control. Accordingly, Travelwings cannot and does not guarantee that the itinerary and/or any destinations will comply in whole or in part with such advertised on the internet or from other sources. Any right of recourse in that regard will be solely against the Principal.

Payment Terms

The full payment is due immediately by Visa, MasterCard, or Verve card, Electronic Funds Transfer, Cash Deposit at a bank, Cash Deposit at the office or Quickteller ATM payments, whichever is applicable. If the full payment is not received by midnight on the day that the Booking was made, Travelwings or Third Party Service Provider (as the case may be) involved reserves the full right to cancel the Booking. In the event that payment has been made after the aforementioned deadline, the Client will be liable for any difference in price should the Client still want to proceed with the Booking at the altered price.

Travelwings is a Nigerian company and all transactions are processed in Nigerian Naira or United States Dollars. All payments shall therefore be made in the equivalent local currency in accordance with the prevailing conversion rate as published from time to time by the Agent. Therefore conversion charges shall be levied if payment is made from another country and/or in another currency other than Nigerian Naira. This fee is driven by the global treasury of the applicable credit card and is impacted by the change in daily exchange rates.

Prices are quoted at the prevailing daily exchange rate. Until Travelwings has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client's account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. Airfares are subject to the price and conditions quoted by the airlines. However, once payment of the Price in full has been received, the Price is guaranteed provided that the payment was made by midnight on the day that the Booking was made. Should the Client be a group booking and the group number deviates from the number required for the Booking, the Principal may reserve the right to re-cost the Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal cancelling the Booking and refunding any payment made less the surcharge by the Agent and/or Principals (Travelwings will be entitled to retain any service fees charged).

Payment of Fees for Services Rendered

All Fees and costs incurred by Travelwings in booking and servicing the Client’s travel reservation shall be paid for by the Client.

When Travel Documents are Released

Documents (vouchers, itineraries etc.) are only prepared and released on receipt of payment of the Price in full.

Valid Travel Documents:

It is the entirely the Client's responsibility to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is strongly advised to check the relevant requirements with Travelwings before travelling. Travelwings will endeavor to assist the Client but such assistance will be at Travelwings’ discretion and the Client acknowledges that in doing so, Travelwings is not assuming any obligation or liability and the Client indemnifies Travelwings against any consequences of non-compliance. It is the Client's duty to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the Proposed Travel Arrangements.

Health Precaution:

Certain parts covered by the Client’s itinerary may be areas where there is a high-risk of malaria and other tropical diseases. The Client is strongly advised to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon arrival at any tropical or sub-tropical destination. If this has not been done prior to departure, it is imperative to do so upon return.

Amendment Fees

An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. This is charged in addition to the change fees charged by the Principal and other Third Party Service Providers.


In the event of the Client cancelling the Booking, Travelwings shall have the right to either claim an amount or to retain an amount of the payment as cancellation fees payable to Travelwings. The Principals may reserve the right to cancel any services prior to departure, in which event the entire payment for the ticket will be refunded to the Client without any further obligation on the part of Travelwings.

Travelwings will charge a fee for processing the request for refund. (Clients should refer to the 'Refunds' section of these Conditions, as well as the cancellation provisions contained in the Principal's Conditions and the Website. Principals may charge cancellation fees over and above those stated here).

Unscheduled Extensions

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of Travelwings, its agents or the Principal, it is understood that the Client will bear the expenses relating to these unscheduled extensions (hotel accommodation etc.).

Amendments to Itinery

While every effort is made to keep to the final itinerary in accordance with the Client’s application, Principals and/or Travelwings reserve the right to make changes intended for the Client's convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary and this does not constitute any reason for a refund. It is the Client's duty to check each amendment to the itinerary.

Client’s Responsibility and Indemnity

The Proposed Travel Arrangements are made on the express condition that Travelwings, its employees and agents, shall not be responsible for, and shall be exempt from all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur. The Client indemnifies and holds harmless Travelwings, its employees and agents accordingly. Travelwings, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever.


It is strongly advised that all Clients take out adequate insurance cover in order to cover instances such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note that is not an exhaustive list). Travelwings will not be responsible or liable if the Client fails to take adequate insurance cover. It shall not be obligatory upon Travelwings to effect insurance for the Client except upon detailed instructions given in writing and all insurance effected by Travelwings pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk. Travelwings shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Please note that various credit card companies may offer limited levels of travel insurance, which Travelwings does not consider sufficient cover for international travel. The Client is advised to check with their respective credit card companies in order to obtain the specific details of the cover offered.

Law and Jurisdiction

Nigerian law and Jurisdiction of Nigerian courts will govern the relationship between the Client and Travelwings. Travelwings shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Court of competent Jurisdiction in the Federal Republic of Nigeria.


The Client agrees that he/she will at all times comply with Travelwings’ requirements in respect of his/her conduct and he/she will not in any way constitute a nuisance to any other passenger on the aircraft.

Special Requests

Clients who have special requests must specify such requests. Whilst Travelwings will use its best endeavors to accommodate such requests, it does not guarantee that it always can.

Amendments of these Conditions

No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorized representative of Travelwings.


No refunds will be considered in any circumstances whatsoever by Travelwings if the Client has not purchased the 'Cancellation and Refund Policy' at the time of making the booking. Refunds by the Principals will be subject to their respective terms and conditions. Travelwings will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.

Foreign Exchange Regulation Compliance

Foreign Exchange Regulation Compliance is the Client's exclusive duty. This will apply especially when the Client instructs Travelwings to make and pay for travel arrangements on the internet.

E-ticketing: Documents required for travelling

The Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned. Certain airlines may require a copy of the credit card used to make payment in addition the above mentioned documents. Passport or identity document will apply to all members of a travelling party and for each minor travelling, including infants.

Internet Bookings

If the Client requests or instructs Travelwings to carry out bookings via the internet, the Client irrevocably authorizes Travelwings to do the following on his behalf: (1) make any selections of and for the Proposed Travel Arrangements (2) make payment of a booking and ancillary services and (3) accept booking conditions.

Limitation of Liability

Travelwings, its Officers, Directors, Servants or Agents will under no circumstances be liable for any claim, loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of Travelwings, unless such claim is due to the gross negligence of Travelwings, its officers, directors, servants or agents and such claim is lodged in writing with Travelwings within 30 (thirty) days after such a claim arises. Such liability will be subject to a limitation of NGN 50,000 per Client per Booking and under no circumstances will Travelwings be liable for any indirect or consequential loss or damage.

All liability is excluded to the fullest extent permitted by applicable law including any implied terms as the content of this Website is provided 'as is' without warranties of any kind. Travelwings reserves the right to change all the contents of this Website at any time without notice to the client.

Legal Fees

The Client will be liable for all legal and Solicitors fees in the event that Travelwings has to engage a Lawyer to enforce any of his rights or otherwise.


Subject to statutory constraints or compliance with an order of Court, Travelwings undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

Confirmation of Travel Arrangements

All onward travel arrangements must be reconfirmed by the Client at least 72 (seventy-two) hours prior to departure.

General Terms and Conditions for Online Bookings

Bookings Online

Please note that over and above these online terms and conditions, all bookings are subject to Travelwings’Standard Terms and Conditions ('STC') which appear above - where there is a conflict with any other Terms and Condition, Travelwings’ Standard Terms and Condition will prevail.

Intellectual Property

The website www.travelwings.com.ngis owned by Travelwings Global Nigeria Limited and the domain name is registered in the name of Travelwings. Travelwings is a company incorporated and situated in Nigeria. All intellectual property rights in and to the aforementioned vests in the owners as indicated. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Travelwings.

Changes and Modifications of these Terms and Conditions

Travelwings may make future changes, deletions or modifications to such terms and conditions, information, graphics, products, features, functionality, services, and links at any time without notice and the Client's subsequent viewing or use of this Website will constitute the Client's agreement to the changes, deletions and modifications.
Travelwings reserves the right to change the terms, conditions, and notices under which this Website is offered and the Client agrees to accept and be bound by those terms, conditions, and notices that are in effect at the time of the Client's use of this Website and facilities.

Access and Use

This Website is offered to the Client on condition that the Client accepts, without modification, the terms, conditions, and notices contained herein. The Client's use of this Website constitutes the Client's agreement to all such terms, conditions, and notices.Access to and use of this Website is entirely at the user's risk.

Travelwings may discontinue or suspend the Website at any time without notice, and it may block, terminate or suspend any user's access at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Personal and noncommercial Use Limitation

This Website is for the Client's personal and non-commercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Travelwings. Accordingly, as a condition of using this Website, the Client agrees not to use this Website or its contents or information for any commercial or non-personal purpose (direct or indirect), such as for resell purposes. Whilst the Client may make limited copies of the Client's travel itinerary (and related documents) for travel or services purchased through this Website, the Client agrees not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website.

Liability Disclaimer

The information, software, products, and services published on this Website may include inaccuracies or typographical errors. In particular, Travelwings does not guarantee the accuracy of the hotel, air, and other travel products displayed on this Website (including, without limitation, photographs, lists of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective Principals. Travelwings disclaims liability for inaccuracies relating to the aforementioned information and descriptions. Hotel ratings displayed on this Website are intended as only general guidelines, and Travelwings does not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. Travelwings may make improvements and/or changes on this Website at any time.

Travelwings make no representations about the suitability of the information, software, products, and services contained on this Website for any purpose, and the inclusion or offering for sale of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Travelwings. All such information, software, products, and services are provided "as is" without warranty of any kind. Travelwings hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

Travelwings is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting thereof. Travelwings and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Travelwings shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Website or with the delay or inability to use this Website or for any information, software, products, and services obtained through this Website , or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability, or otherwise, even if Travelwings have been advised of the possibility of damages. This is because some states/Jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Travel Destinations

By offering travel for sale to particular international destinations, Travelwings does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.


The Client agrees to defend and indemnify Travelwings and any of their Officers, Directors, Employees and Agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees.

Client’s Warranty on Website Usage

As a condition of the Client's use of this Website, the Client warrants that the Client will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices or any other prohibitions unlawful in terms of Nigerian law.

Representation on Links with other Websites

There are links on this Website which allow a user to visit the sites of third parties. Neither these sites nor the Companies to whom they belong are controlled by Travelwings and Travelwings makes no representations and gives no warranties concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites. Travelwings has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. The Client should research and assess the risks which may be involved in accessing and using any software on the internet before using it. The Client is deemed to indemnify Travelwings against any claims for loss or damage arising from the Client’s use of or of information gained from or from accessing any such linked sites.

Applicable Law

Please note that the use of this Website is subject to the Standard Terms and Conditions and specifically subject to Nigerian law and the Jurisdiction of Nigerian Courts.

General Provision

This Agreement is governed by the laws of the Federal Republic of Nigeria. Use of this Website is unauthorized in any Jurisdiction that does not give effect to all provisions of these Terms and Conditions, including, without limitation, this paragraph.

The Client agrees that no Joint Venture, Partnership, employment, or agency relationship exists between the Client and Travelwings as a result of this Agreement or use of this Website.

Travelwings' performance of this Agreement is subject to existing Laws and legal process, and nothing contained in this agreement is in derogation of Travelwings' right to comply with law enforcement requests or requirements relating to the Client's use of this Website or information provided to or gathered by Travelwings with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Travelwings with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Travelwings with respect to this Website.
Any rights not expressly granted herein are reserved.

Entire Contract

All the terms and conditions displayed on this Website constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of Travelwings or otherwise that is not included herein.

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